Use the form below to quickly ask a question without sending an email. Always check that your email is entered correctly before submitting your message.
Enjoy our reliable, carp-specialized service.
Our service promises
Immediate response
Handy to have on hand.
-
Track your order
Track the status of your order
-
Returns
Easily create a return directly.
Your question, answered
Find the answer to frequently asked questions immediately.
Orders & Shipping
1. How can I track my order?
After placing your order, you will receive an email with a tracking code.
2. How long does the delivery take?
Almost all orders are processed within 1 working day. However, delivery times vary by country.
- Netherlands - Delivery within 1 working day
- Belgium - Delivery within 1 to 2 working days
- France - Delivery within 2 to 3 working days
- Germany - Delivery within 2 to 3 working days
- Czech Republic - Delivery within 2 to 4 working days
- Austria - Delivery within 2 to 4 working days
- Denmark - Delivery within 1 to 3 working days
- Italy - Delivery within 2 to 5 working days
Note: These delivery times apply when your order does not contain pre-sale items or products with longer delivery times.
3. Do you ship internationally?
Yes, we deliver to almost every country within Europe. We also ship outside Europe, but for that, you need to contact our customer service.
4. Can I still modify or cancel my order?
As long as your order has not yet left our warehouse, this is possible. Please contact our customer service for this.
5. Can I also place an order by phone?
Yes. You can place orders by phone in German, Dutch, Belgian, and English.
Products & Returns
1. What is the return policy?
You may return items up to 30 days after receiving your order according to the tracking code. This can be done via our return portal.
The costs for returning are:
- Returning within 14 days? Then you only pay the return shipping costs.
- Returning after 14 days but before 30 days? Then you also pay the shipping costs we incurred plus the return shipping costs.
2. What kind of warranty comes with my product?
This varies per product—and whether you purchased an additional warranty package at the time of purchase.
If something is broken but no longer under warranty, no problem. Often we can still help resolve issues for a fee. Please contact our service team for assistance.
3. Are special prices available for bulk purchases?
For some products, yes. If you order 10 or more of the same product, you can discuss this with our customer service.
4. Do you also have a physical address for visits?
Yes. Our warehouse & shop are located in the Netherlands. The exact address for navigation is:
AA-Stroom 38
9665K - Oude Pekela
5. How do I contact customer service?
You can reach us at:
Monday from 13:00 to 17:00
Tuesday to Friday from 10:00 to 12:00 and from 13:00 to 17:00.
Phone contact
Only in: German, Dutch, English
+31 050 2030 007
Live chat
Available in all languages.
Start on the website
Email
Available in all languages.
klantenservice@karpercentrale.nl
WhatsApp
Click here to start WhatsApp.
Contact us
Address
AA-Stroom 38,
9665SK Oude Pekela
Phone
+31(0)50 2030 007
service@carpcentral.com
Service opening hours
Monday 13:00 - 17:00
Tuesday to Friday
10:00 - 12:00 & 13:00 - 17:00
